Politique de confidentialité et de sécurité

We at Scratchmania hold your privacy and security in the highest regard. is committed to respect and protect your privacy.

As an operator based in the European Union, we are obliged to comply with the General Data Protection Regulation (GDPR). This Privacy Policy outlines our practices with respect to collecting, using and disclosing your information through your use of our website (collectively: “the Services”). It also explains the rights individuals have in relation to the personal data we hold.

The Privacy Policy is a part of our Terms of Service and is incorporated therein by references.

This Privacy Policy is an integral part of Hermione Ldt and User Agreement. Accordingly, when you check the "I Accept" button or access or use the website, you automatically agree to our collection, use, and disclosure of your information in accordance with this Privacy Policy. 

If you do not agree or are not comfortable with any part of this Privacy Policy, you may not use the website and services.

We collect your information in order to comply with our regulatory duties, obligations and responsibilities. And under any other valid and applicable legislation and to any other competent authority (meaning any authority having any governmental, juridical or regulatory jurisdiction over us. We also collect your information in order to conforming to legal requirements or complying with legal processes. The reporting of a crime or suspected crime, including money laundering or any fraud is part of our process as well. 


According to the new General Data Protection Regulation (GDPR), the Company commits to take the following customer’s rights into consideration:


Breach Notification

Where a data breach is likely to result in a risk for the rights and freedoms of individuals, the Company is obliged to inform all customers within 72 hours of first having become aware of the breach.


Right to Access

Scratchmania’ s clients have the right to obtain information as to whether or not personal data is being processed, where and for what purpose. For more detailed information, customers can check the following sections of the privacy Policy: What information do we collect? How do we collect it? How we use the information we collect ?    With whom do we share the information we collect? For how long we retain the information we collect?

Upon request, we will provide our customers with a copy of the collected personal data in an electronic format.


Right to be Forgotten

Scratchmania’s clients have the right to request their personal data to be erased and cease the further dissemination of their data by the Company or any Third parties. It should also be taken into consideration that this right requires the Company to compare the individual’s rights to the “public interest in the availability of the data” when regarding such requests.


Data Portability

Scratchmania’s customers have the right to request their previously provided personal data. Data portability allows customers to use this data with other operators as well.


What information do we collect?

We collect two types of information from our users:

The first type of information is un-identified and non-identifiable information pertaining to a user, which may be made available or gathered via your use of the Services (“Non-personal Information”). User’s Non-Personal information includes, Inter alia, IP address, ISP and operating system types, internet browsers and dates and times our service is accessed.

The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). When you use our Services, you will be asked to provide Personal Information User’s personal information includes, Inter alia, User’s name, address, phone number, e-mail address, credit card number and financial information

If we combine Personal Information with Non-Personal Information, the combined information will be treated as Personal Information for as long as it remains combined. 


How do we collect information?

We collect all the Account Information that you supply during the Account creation process. We collect your personal information when you register to become a member of our site; voluntarily provide it when you use the site; or when you communicate with us. In order to offer the best possible service and to minimize any risk of unfairness we keep records of your gaming history and financial transactions history. We also collect information when certain changes of customer’s account are applied upon customer’s wish, like changing the email address, registering new payment method, etc.



We use cookies (a piece of data sent from a website and stored in a user's web browser while the user is browsing that website) to track your use in, provide you with a more personalized user experience and allow you to sign in and begin playing quickly when visiting the website.

You may remove the cookies by following the instructions of your device preferences; You can find more information about cookies at; however, if you choose to disable cookies, some features of our Service may not operate properly and your online experience may be limited.


How we use the information we collect?  

We use and share Personal Information in the manners described in this Privacy Policy. The Personal Information will be disclosed to a third party only to the extent required for the specific purpose, as stipulated in this Privacy Policy, and in such case, we require the relevant third party to agree to process such information in compliance with our Privacy Policy.

We use the collected personal details and information only for its intended purpose, such as; allowing us to communicate and send you your Withdrawals. We also might contact you through e-mail addresses to provide members with information regarding new software updates, updated in the terms & conditions and policies and promotional material.

We may use the personal information that you provided to set up your account and provide you with the services (including for billing purposes), and to administer and manage your account and provide promotional updates regarding such products or services.  

We will not send you unsolicited information regarding any third-party commercial offers or advertisements.


With whom do we share the information we collect?

We do not share your information. Not with any third party, or company or organization.

We will share your information when we are required to do so in order to comply with an investigation or any request by the relevant Authorities or the third party is directly affiliated with us. This information includes your e-mail addresses and other personal details supplied upon registration.

We may occasionally hire other companies to provide limited services on our behalf, including without limitation, identity verification and authentication, payment processing, communicating of promotional material and information relating to our and our partners’ products and services and the provision of software.

We will only provide these companies information which is reasonably required to perform the service, and they will be prohibited from using that information for any other purpose. When any of our third-party contractors or partners collect and/or have access to your personal information we require that they adhere to our stated Privacy policies and protect the confidentiality of your personal information.

We may also disclose Personal Information, or any information you submitted if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) enforce our policies (including our Agreement), including investigations of potential violations there of; (ii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iii) to establish or exercise our rights to defend against legal claims; (iv) prevent harm to the rights, property or safety of us, our users, yourself or any third party.


How do we safeguard and transfer your information?

When your personal and non-personal information passes from your computer to our server, we ensure that sensitive data is transferred securely over the internet and kept strictly confidential utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology. The data is transferred to and from our secure server, which is protected by the most recently updated firewall technologies.

Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union − in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union. 


For how long we retain the information we collect?

You can review and modify your information at any time by contacting Customer Support.

For your protection, you will be required to provide proof of your identity, including, a valid identification card, credit card under your name, address, contact e-mail and a valid telephone number.

Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services  .

You may update your information at any time by contacting Customer Services. However, we may be required to continue to retain records containing your information for legitimate business, regulatory, compliance and/or legal purposes.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.



We believe that your good fortune is your business. We keep all our members' winnings and withdrawals strictly confidential and private. Notwithstanding, we may publicize certain details regarding winnings for promotional purposes, including the prize, the game name, winner first name and first letter of his last name, winner country and city. In addition, users who win a Prize may be requested to provide their consent to be photographed, and in such event, we may use and publicize their photograph for promotional purposes.

Our winnings information is stored in a secure operating environment.


Payment Processing:

Our payment process is focused on user friendly procedure and comfortable use through a variety of payment methods. offers a wide host of deposit options and fast cash outs. All the options are user friendly and highly secure. Please check our Cashout Policy and Deposit Policy.

All credit and debit card transactions are processed by Hermione Ldt. which is a corporation incorporated under the laws of Malta.

Naturally you may have additional questions. That’s great. Please do not hesitate to contact our Customer Support center at any time; our Customer Service representatives will be more than happy to assist you.



The Company may, from time to time, offer you special promotions. The Company is obliged to receive your consent about receiving any promotional materials before sending any marketing materials. You may be notified about the promotions by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS (iv) additional windows opening from within the game platform. Promotions begin at 00:00 and end at 23:59 UTC on specified dates, unless stated otherwise in the promotion's Terms & Conditions. The option to view the Terms & Conditions will be one click away in every promotion.

As part of the account registration process, we also offer our customers registering with us the opportunity to "opt out" from keeping them informed of future events, offers and promotions from Visitors interested in opting out can simply click on the unsubscribe button in our marketing mailers or should 'uncheck' the relevant box in the registration process. You may update your marketing preferences at any time through by contacting our friendly Customer agents.

If you have chosen to receive information on future events, offers and promotions by SMS message to your cellular telephone you may "opt out" from receiving such information at any time by sending an email to or contacting our customer service agents replying with the word "STOP". To opt out of third party analytics please email us at and include your device identifier, and once processed our third-party analytics provider will discontinue any analytics on that particular device.

To be unsubscribed from our mailing list, please send our support team ( a blank e-mail with the text "remove" in the subject.


Corporate transaction

We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale of an asset or transfer in the operation thereof) of the Company or of any other company within the Group. In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.



The Services are not designated to users under the age of 18. If you are under 18, you should not download or use the Services nor provide any Personal Information to us.

We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user under the age of 18 has shared any information, we will discard such information  . If you have any reason to believe that a minor has shared any information with us, please contact us at


Updates or amendments to the Privacy Policy

We may revise this Privacy Policy from time to time, at our sole discretion, and the most current version will be posted on our website (as reflected in the "Last Revised" section). We encourage you to review this Privacy Policy regularly for any changes. In case of material changes we will notify you through our Services or by email.

Your continued use of the Services, following the notification of such amendments on our website, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.


User Choice and How to Contact Us

You may obtain a copy of your information held by us by contacting Customer services. We do require up to twenty eight days’ notice to enable us to comply with such a request. Any such request is subject to a fee of £10 to meet our administrative costs in providing You with details of the information we hold about You.

Help and support is also available. We have implemented a professional customer support center ready to assist you 24 hours a day, 7 days a week. Please do not hesitate to contact the support center. Just click on contact us.

Telephone calls to and from our Customer Services Department are recorded for training and security purposes.

About us
Hermione Ltd.
Inomenon Ethnon 44, Larnaka 6042, Cyprus

This Privacy and Security Policy has been drafted in English. In the event of any discrepancy between the meanings of any translated versions of this Policy and the English language version, the meaning of the English language version shall prevail.
This Privacy Policy is effective from 21 May 2018.
This Privacy Policy was last revised on 21 May 2018.

All Rights Reserved. is a brand managed by Hermione Ltd., a company incorporated under the laws of Cyprus, having registered office at Inomenon Ethnon 44, Larnaka 6042, Cyprus, for and on behalf of Twino Trading N.V., a company incorporated under the laws of Curacao with address at E-Commerce Park Vredenberg, Curacao. Twino Trading N.V. is authorized by the Government of Curacao, as an Information Provider legally authorized to conduct online e-gaming operations from Curacao. E-gaming Licensing and Supervision provided by Antillephone N.V. (license 8048/JAZ2015-023)